Terms & Conditions
The Website, My Mud Kitchen and The Customer
These terms and conditions apply to the use of this website at www.mymudkitchen.co.uk. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.
Using this Website indicates that you accept these terms regardless of whether or not you choose to order from us. If you do not accept these terms then we advise you to not use this website.
The website is operated by My Mud Kitchen Limited, a company registered in England and Wales.
Our company registration number is 09762653.
Any reference in these terms and conditions to "we" or "us" refers to My Mud Kitchen Limited.
Our contact details are as follows:
Telephone number: 07972 708766
Discount Codes, Promotions & Sale
Discount codes must be applied when you reach the basket.
Codes can only be applied to full price items and cannot be used in conjunction with any other offers, unless stated otherwise.
Always check the end date for discount codes, as they will not be valid after this time.
Discounts cannot be exchanged for cash and are non-transferable.
Not valid on sale items.
My Mud Kitchen Limited reserves the right (i) cancel discount codes at any time; (ii) refuse to allow any individual to participate in offers, and (iii) amend these terms and conditions.
You will be able to access all areas of this Website.
We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then-current terms and conditions because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, it is advised that you should not continue to use this Website.
Ordering from us
You are deemed to place an order with us by ordering via our online checkout process. We will send you an order acknowledgement by email, detailing the products you have ordered.
Our acceptance of an order takes place when we receive the order. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately unless we have notified you that we do not accept your order or you have cancelled your order for any reason.
We may refuse to accept an order:
(a) Where goods are not available
(b) Where we cannot obtain authorisation for your payment
(c) If there has been a pricing or product description error
(d) If you do not meet any eligibility criteria set out in our terms and conditions
(e) If the order is to be delivered outside of UK.
(f) If we believe your order is for commercial concerns.
Our prices are reviewed periodically.
We will deliver the Products ordered by you to the address, which you gave for delivery when you made your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items, which have not been received. If you require us to send out your item to a different address after it has been returned then there will be a charge for posting it out again.
You may specify a delivery address, which is different from your billing address, if, for example, you would like us to deliver the Products directly to the recipient.
During busy periods we cannot guarantee standard delivery orders to arrive within the 3-4 weeks. We would advise that if you require your order by a certain date to notify us prior to or immediately after ordering.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.
Some postal addresses in Northern Ireland, Highlands, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
We reserve the right to wait up to 10 working days from the date of despatch to investigate any queries with the courier.
My Mud Kitchen Gift vouchers can be used online only.
Gift vouchers can be used as a complete or partial payment. If a purchase exceeds the redeemer's Gift voucher balance or value, the remaining amount must be paid with another method of payment. If any item purchased with an Gift voucher is subsequently exchanged for an item of a lower price or refunded, any money owing to you will be refunded on a new Gift voucher.
Gift vouchers cannot be resold, transferred for value or exchanged for cash. No cash change will be given on purchases made using Gift vouchers. Gift vouchers cannot be used to purchase other Gift vouchers.
Site offers and promotions do not apply when purchasing gift vouchers.
My Mud Kitchen reserves the right to refuse to accept any Gift vouchers which it deems is suspected to be affected from fraud.
My Mud Kitchen shall not be liable or responsible for lost or stolen Gift vouchers, or if a Gift voucher is used without your permission. My Mud Kitchen is unable to replace Gift vouchers if lost or stolen.
Gift vouchers are valid for 12 months from date of last use whereby the remaining balance will be deducted, after such time the Gift voucher shall expire. Last use is when a Gift voucher has been activated or redeemed.
My Mud Kitchen shall not be liable or responsible for Gift vouchers that are unable to be delivered due to your error (for example, typing errors, misspelt or incorrect email addresses), spam filters, firewalls or mailbox restrictions.
There are no limitations on how many times a Gift voucher can be used (until the balance is £0.00). If you do not spend the entire balance on a Gift voucher, the remaining balance will be updated after each transaction.
Gift vouchers can't be redeemed in conjunction with a discount or offer code
Gift vouchers cannot be refunded.
You have the legal right to cancel your order within 7 working days of ordering. However, after this time, we cannot accept cancellation as orders are made specifically for you.
Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is ordered. This can be emailed to firstname.lastname@example.org.
Please check your order on screen before ordering, making sure the address and contact details are correct.
We reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights.
Returns and exchange
If you are not completely satisfied with the goods, simply get in contact with us either via the form on the contact page or via email.
We have had various comments from happy customers who think we handle returns and exchange of products better than any company they have dealt with as we quite literally make the customer go through no hassle.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
I received the wrong item
If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on the next steps. We will rectify immediately.
If the item you received is faulty, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.
The colour of the product you receive may not match the colour as displayed by our website on your computer monitor. Please be aware that if the colour is important to you, your order is placed at your own risk.
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.
Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Visitor Material and Conduct
You are prohibited from posting or transmitting to or from this Website any material:
(a) - that is threatening, defamatory, obscene, indecent, seditious, offensive, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience
(b) - for which you have not obtained all necessary licences and/or approvals
(c) - which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world or
You may not misuse the Website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the clauses of above.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.
Advertising and Sponsorship
Part of the Website may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with relevant laws and codes. We will not be responsible to you for any error or inaccuracy in advertising and sponsorship material.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.
We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions, which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.